Camera Display Fault Leads to Volkswagen ID.4 Recall

The German automaker is subject to recalls on their all-electric SUV after failing to display the rearview camera on the infotainment screen.

History of the Recall

A software glitch means that a host of Volkswagen ID.4 vehicles may have issues with rear-view camera footage being displayed on screen. This defective rear-view camera display could lead to an accident or injury if a driver fails to recognize the fault and reverses into an object, also affecting active safety systems.

The recall document then explains “If the rearview camera display is delayed or not displaying an image, there is an increased risk of crash or injury when the vehicle is backing up,”.

Owners are complaining of symptoms of flickering screens and sudden reboots of the center console screen. This also results in a reduction or loss of active safety systems whilst driving too, increasing the likelihood of a crash.

Which Models Are Affected?

Almost 80,000 Volkswagen ID.4 models are affected in the US and a further 8,000 in Canada, spanning from 2021-2023 model years. Any vehicle built between March 6, 2020, and Nov 2, 2023, is subject to the recall. After Nov 2, 2023, the ID.4 models have had significant software updates, as Volkswagen claims that the software before this failed to resolve “certain bug fixes and robustness improvements.”

So far, there have been 354 warranty claims of affected vehicles despite Volkswagen claiming that the glitch only affects 1% of the 88,004 vehicles.

What Owners Need to Do Next

Volkswagen has announced in the recall that a software update will be performed on affected vehicles. This will be provided free of charge, along with alleged promises of reimbursement to owners of the recalled vehicles.

Volkswagen explains in the recall document “The updated software will contain certain bug fixes and robustness improvements to prevent software resets and rearview camera/dashboard display issues,”.

Owners will be notified starting July 12, 2024, about a solution, which may involve taking the vehicle into a dealership for a free software upgrade to fix the issue.

The VW ID family has always had software and touchscreen glitches from the beginning and the company has been working tirelessly to fix the faults on an ad-hoc basis. This issue adds to the long line of faults that the new ID EV family has been subject to.

How Volkswagen Owners Can Take Back Control

While recalls have been announced, many continue to be unhappy with the solutions provided by automakers. These problems have the potential to escalate into further legal action – underlining the importance of protecting consumer rights.

If you struggle with vehicle troubles and feel cornered against big vehicle brands, remember it is always better to have experts with you. With extensive experience and successful cases at hand, The Lemon Firm is your best bet. With the dedicated team members always at your disposal, the package becomes too good to be true. So, if your car is giving you a headache, don’t hesitate to reach out! 

Call 833 Lemon Firm and speak with a case analyst today! 

About the Author
Sepehr Daghighian is a partner with CCA that is well-versed in all aspects of lemon-law litigation. A 2005 graduate of Loyola Law School, Mr. Daghighian has been practicing litigation throughout the state of California for over 13-years. In this time, Mr. Daghighian has advocated on behalf of California consumers in hundreds of lemon law cases throughout our great state. Mr. Daghighian has also successfully tried numerous such cases to verdict in both Federal and State Court.