What if the Manufacturer or Dealer Cannot Fix My Vehicle?

You’ve taken your car to the dealership more times than you can count. It’s the same issue every time, and despite repeated visits to the service department, your vehicle still isn’t working the way it should. If this sounds familiar, you’re probably asking yourself a frustrating question: What now?

California’s lemon law gives you strong protection when your car can’t be fixed under warranty. If the problem continues, even after multiple repair attempts, you may be entitled to much more than just another appointment at the shop.

When Is a Vehicle Considered a Lemon in California?

Not every vehicle problem makes a car a “lemon,” but under the California lemon law, some clear conditions apply. Your vehicle may qualify if:

  • It has a defect that affects its use, value, or safety
  • The problem started while the vehicle was under the original warranty
  • The dealer or manufacturer has tried to fix the issue multiple times without success
  • It’s been in the shop for repairs for more than 30 total days

If these conditions apply, it may be time to look beyond the repair shop and start considering your legal rights.

What to Do If the Problem Isn’t Fixed

When the same issue keeps coming back, documentation is essential. If you’re still dealing with the problem after a few repair attempts, here’s what to do:

  • Save all service invoices and repair orders
  • Make sure each visit notes the specific complaint and work performed
  • Get written statements if the technician says they “can’t duplicate” the issue
  • Contact the manufacturer if the dealership doesn’t offer further help

Don’t wait too long or assume the dealer will keep trying to make it right. If your warranty is close to expiring, your window for legal relief may be closing.

Your Legal Options Under the California Lemon Law

If your vehicle meets the lemon law criteria, you may be entitled to more than just another repair. The law gives you the right to request:

  • A refund, which includes your down payment, monthly payments, taxes, and registration fees, minus a small deduction for mileage
  • A replacement vehicle of comparable value and model
  • Reimbursement for related expenses, like rental cars, towing costs, and even out-of-pocket repairs

You don’t have to accept a vehicle that doesn’t work the way it’s supposed to. The law is designed to hold manufacturers accountable when they’ve had a fair chance to fix the problem and failed.

What If the Manufacturer Pushes Back?

Even when you qualify, some manufacturers don’t make the process easy. They might claim the defect isn’t that serious or try to blame you for the issue. Others may offer a low settlement or drag out the process to wear you down.

That’s when legal support becomes valuable. You’re not required to take a bad deal just because the other side says so. With the right legal team, you can push back and demand what you’re entitled to under the law.

How We Can Help You Take the Next Step

At The Lemon Firm, we know how frustrating it is to deal with a car that won’t cooperate and a company that won’t take responsibility. If you’ve had enough, we’re ready to step in.

We’ll review your paperwork, walk you through your options, and deal with the manufacturer so you don’t have to. In most cases, you won’t have to pay anything out of pocket because the law requires the manufacturer to cover your legal fees.

Our team has helped hundreds of California drivers stand up for their rights under the lemon law. If they can’t fix your vehicle, you shouldn’t be stuck with it.

Don’t Settle for a Broken Car

You bought your car to get you where you need to go, not to spend your time sitting at the service department. If the problem keeps coming back and the dealer can’t or won’t fix it, we can help you move forward. Reach out to The Lemon Firm to find out if your vehicle qualifies as a lemon. We’re here to help you get the refund or replacement you deserve.

About the Author
Sepehr Daghighian is a partner with CCA that is well-versed in all aspects of lemon-law litigation. A 2005 graduate of Loyola Law School, Mr. Daghighian has been practicing litigation throughout the state of California for over 13-years. In this time, Mr. Daghighian has advocated on behalf of California consumers in hundreds of lemon law cases throughout our great state. Mr. Daghighian has also successfully tried numerous such cases to verdict in both Federal and State Court.