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Mazda owners across the United States may finally see relief after years of frustrating technical glitches with their in-car infotainment systems. A proposed class action settlement has been reached between Mazda Motor of America, Inc. and affected consumers over claims that the Mazda Connect infotainment system is defective.
But while a class action may offer some compensation, many legal experts agree opting out and pursuing an individual case could lead to far greater benefits.
What’s the Class Action About?
The lawsuit, filed as Duffy, et al. v. Mazda Motor of America, Inc., alleges that the Mazda Connect system suffers from serious malfunctions including random reboots, unresponsiveness, freezing, audio/video failures, and endless boot loops. These defects impact essential functions like navigation, communication, and rear-view camera displays – features that modern drivers heavily rely on for safety and convenience.
Mazda denies any wrongdoing and maintains the system is not defective. However, to avoid prolonged litigation, both parties have agreed to settle. The case is currently pending in the U.S. District Court for the Western District of Kentucky.
Which Mazda Vehicles Are Affected?
The following Mazda models are included in the settlement:
- Mazda2 (2016–2022)
- Mazda3 (2014–2018)
- Mazda6 (2016–2021)
- CX-3 (2016–2021)
- CX-5 (2016–2020)
- CX-9 (2016–2020)
- MX-5 (2016–2023)
What Compensation Does the Settlement Provide?
If the settlement receives final approval, affected owners and lessees may be eligible for:
- 24-Month Limited Warranty Extension (LWE): Automatically applied to cover software updates and replacement of the connectivity master unit (CMU).
- Reimbursement for Out-of-Pocket Repairs: Covers costs for repairs or replacements of the CMU, SD card, display, and rear-view camera, capped at $1,750 per vehicle.
To receive financial compensation, you must submit a claim by the deadline.
Key Dates for Mazda Connect Class Action Settlement
| Action | Deadline |
| Submit a Claim | August 1, 2025 |
| Opt Out of the Settlement | July 2, 2025 |
| Object to the Settlement | July 2, 2025 |
| Final Approval Hearing | July 28, 2025 |
Why You Should Consider Opting Out
While the settlement offers a partial remedy, it may not fully account for the time, inconvenience, and broader damages many consumers have experienced.
Opting out by July 2, 2025 gives you the opportunity to file a separate lawsuit that could result in significantly higher compensation. Individual cases allow courts to consider your specific losses, especially if the infotainment defect created safety issues or costly repairs not covered under warranty.
Mazda is offering reimbursement, but only with strict proof of receipts and service records. If you no longer have this documentation, your recovery may be limited through the class action. Filing your own claim through The Lemon Firm ensures your voice is fully heard.
How Mazda Drivers Can Take Back Control
While this class action lawsuit has been communicated to owners, thousands of Mazda drivers are likely to be affected by the same Mazda Connect issue, with many expressing dissatisfaction over Mazda’s inadequate solutions. These types of issues often lead to escalated legal action, highlighting the importance of protecting consumer rights.
If you struggle with vehicle troubles and feel cornered against big vehicle brands, remember it is always better to have experts with you. With extensive experience and successful cases at hand, The Lemon Firm is your best bet. With dedicated team members always at your disposal, the package becomes too good to be true. So, if your car is giving you a headache, don’t hesitate to reach out!
Call 833 Lemon Firm and speak with a case analyst today!